Shipping Policy

Shipping Policy

 

Thank you for shopping with LumoLiving. This Shipping Policy explains how we process and deliver your orders. By placing an order with us, you agree to the terms outlined below.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation. You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once your order has been dispatched.

During high-volume periods (e.g., holidays, sales events), processing may take slightly longer. We appreciate your patience during these times.

Shipping Time & Delivery Estimates

Once dispatched, international orders typically arrive within 7–12 business days, depending on your location and local customs processing.

Estimated total delivery time (processing + transit): 8–14 business days.

Please note that these are estimated delivery times and not guaranteed. Factors outside our control — including customs delays, local courier backlogs, weather, and regional holidays — can occasionally extend delivery beyond the estimated window.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order details. Any applicable free-shipping thresholds or promotions will be clearly displayed at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after receiving this email, as it can take time for carriers to scan the package into their system.

International Shipping, Customs, and Duties

We ship to a wide range of international destinations. Please note:

  • Orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
  • Customs policies vary widely by country; please contact your local customs office for more information before placing an order if you have questions.
  • Occasionally, customs processing can add extra time beyond our standard delivery estimate.

Split Shipments & Multiple Packages

Because we work with a global fulfillment network, items from the same order may ship separately and arrive in multiple packages, sometimes on different days. If you order multiple items, you may receive more than one tracking number. This helps us get each item to you as quickly as possible rather than holding your entire order for the slowest item.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window:

  1. Check your tracking link for the latest status update.
  2. Allow a few extra business days, as international shipments can occasionally experience minor delays in transit or customs.
  3. If your order is significantly delayed (beyond [Insert Number] business days past the estimated delivery window) or tracking shows no movement for an extended period, please contact us at [Insert Support Email] and we will investigate on your behalf.

Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us at [Insert Support Email] as soon as possible — we will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been dispatched.

Lost or Damaged Packages

If your package arrives damaged, or tracking shows it as delivered but you have not received it, please contact us at [Insert Support Email] within [Insert Number, e.g., 7] days of the delivery date (or expected delivery date) so we can assist with a resolution.

Questions

If you have any questions about this Shipping Policy, please contact us at:

Contact Form

This policy is provided as a general template and does not constitute legal advice. We recommend having it reviewed to ensure it complies with the consumer protection and e-commerce regulations of the countries you ship to and operate in.